FAQ
Frequently Asked Questions
Contact Us
How can I contact Walter-Underwear?
If you have any questions, you’re always welcome to reach out to us. Our customer service team is available 7 days a week and ready to help!
Email: support@walter-underwear.com
How long does it take to receive a response?
We aim to reply to all inquiries within 48 hours.
About Walter Underwear Boxers
How does the leakproof technology in WalterWear Boxers work?
WalterWear Boxers feature advanced, multi-layer protection designed specifically for men. The inner absorbent layer captures leaks instantly, while the waterproof barrier keeps moisture locked in — providing complete protection against urinary leaks and light incontinence.
What materials are used in WalterWear Boxers?
Our boxers are made from a premium blend of 95% cotton and 5% spandex, ensuring softness, breathability, and flexibility. This combination offers all-day comfort while maintaining reliable absorbency and durability.
Are WalterWear Boxers suitable for everyday use?
Absolutely! WalterWear Boxers are designed for daily comfort and confidence. Whether you’re at work, traveling, or running errands, they provide discreet, reliable protection — so you can move freely without worry.
Can I wear WalterWear Boxers after prostate surgery or treatment?
Yes. Bladder control issues are common after prostate procedures, and WalterWear Boxers offer the comfort and security you need during recovery. They deliver discreet protection and help you stay dry and confident as your body heals.
Are WalterWear Boxers suitable for an active lifestyle?
Definitely. WalterWear Boxers are built to move with you. Whether you’re exercising, walking, or lifting, they offer freedom of movement and breathable protection — keeping you dry and comfortable throughout the day.
Are WalterWear Boxers a good option for aging-related bladder changes?
Yes. As bladder control can change with age, WalterWear provides subtle, stylish protection that feels just like regular underwear — without bulk, embarrassment, or waste.
Orders & Payment
Which payment methods do you accept?
We accept various payment methods, including Mastercard, Visa, Maestro, Apple Pay, and American Express.
Can I cancel or modify my order?
Once an order has been placed, it cannot be changed or canceled as we process and pack your items quickly. If an item doesn’t fit, you can return it and order the correct size.
How do I use a discount code or gift card?
Enter your code at checkout and the discount will be applied automatically to your total.
Will I receive an order confirmation?
Yes! You’ll receive an order confirmation email immediately after placing your order. This email includes your order number, order summary, and shipping details.
What if I entered the wrong address?
Unfortunately, we can’t modify address details once an order has been placed. Please contact our customer service team as soon as possible—we’ll do our best to help you find a solution.
Shipping & Delivery
Which countries do you ship to?
We ship worldwide! Walter-Underwear orders are delivered quickly and securely with DHL.
What is the delivery time?
You can find detailed information about delivery times and rates in our Shipping Policy.
How much is shipping?
We offer FREE worldwide shipping on all orders!
How can I track my order?
You can track your order directly on our website. Simply go to the “Track My Order” page to see the latest status of your package.
I haven’t received my order – what should I do?
Don’t worry! Once you’ve placed your order, you’ll receive a confirmation email with your order number. When your order is shipped, you’ll get another email with your tracking information.
If you haven’t received tracking details or your package can’t be located, please contact us at support@walter-underwear.com — we’ll assist you right away.
My tracking says the order was returned. What now?
Please contact us at support@walter-underwear.com — we’ll investigate and resolve it as quickly as possible.
Returns & Exchanges
What is your return policy?
We offer a 30-day return period from the day you receive your package. All items must be returned in their original condition — unworn, unwashed, and with tags still attached.
Please note: Items purchased on sale or with a discount code are non-refundable, but they can be exchanged for another item or a gift card.
How much does a return cost?
Return shipping is paid by the customer and depends on your country and chosen courier.
How do I return or exchange an item?
Email us at support@walter-underwear.com within 30 days of receiving your order. We’ll send you the return instructions.
How long does an exchange take?
Once we’ve received your return, we’ll process your exchange within 10 days. You’ll receive a confirmation email with tracking information once your new item has been shipped.
Where can I find my order number?
You’ll find it in the confirmation email you received after placing your order. If you can’t find it, our customer service team will be happy to help.
What should I do if I received a defective item?
If your item was damaged during shipping or has a manufacturing defect, please contact us immediately. Send a photo to support@walter-underwear.com — we’ll help you right away.
What if I return an item after 30 days?
Unfortunately, we cannot accept returns made outside the 30-day return window.
How long does it take to receive my refund?
Once we’ve received your return, we’ll process your refund within 10 business days. You’ll receive a confirmation email once the refund has been issued. Please note that it may take up to 3 business days for the amount to appear in your account.