Shipping Policy

Shipping Policy

At Walter-underwear.com, we do everything we can to ensure your order arrives quickly and smoothly. We ship to both Germany and Austria to provide you with a hassle-free shopping experience.

Delivery Times

Our shipping process is simple and consists of two main steps:

Processing Time (24–48 hours):
During this time, we confirm your order, perform quality checks, and carefully pack your items.

Shipping Time (approx. 4–8 business days):
Once your order leaves our international distribution centre, it typically takes 4–8 business days to arrive.

Please note: Delivery times may be longer during busy periods such as Black Friday or public holidays. However, we always do our best to deliver as quickly as possible.

Shipping Costs

We offer free standard shipping on all orders.
Our free delivery includes tracking and insured shipping, so you can shop with peace of mind. You can track your order in real time on our tracking page.

Changes & Cancellations

Once an order is placed, we begin processing it right away. Unfortunately, this means we’re unable to make changes or cancellations.
If something doesn’t fit, you can always return or exchange the item.

Additional Information

All orders are shipped with our trusted delivery partners.

Any customs or import duties are the responsibility of the customer – please check your local regulations.

You’ll receive an email with tracking information as soon as your parcel has been dispatched, so you can follow it every step of the way.

Questions?
Email us at support@Warter-underwear.com – we’re always happy to help.